
ABOUT THE CLIENT
Our client, a leading U.S.based provider of site services,sought to enhance its operational efficiency for their fence product by integrating a web-based calendar with its Acumatica ERP system for streamlined order management.
PROBLEM
The system relies on an Excel macro-enabled tool, lacking a scalable solution for order visualization.
Limited branch-specific order visibility hampers effective planning
No dynamic separation of orders by branch
Absence of filtering options for specific orders
Lack of visual cues for order-wise differentiation
Creating and tracking tentative orders is complex and time-consuming.

SOLUTION
Offers month, week, and day views to visualize fence orders
Sorting by project, work, fence type, or driver across all views
Enhances visual identification of order types.
Daily order and driver mapping for optimized routes.
Placeholder creation for tentative orders and detailed notes for all orders.
BENEFITS
The shift to a high-tech model delivered significant business benefits:
Enhanced branch-specific insights with customizable views and filters
Order Mapping based on order address for optimized driver scheduling
Aided simplified order management, contributing to smoother workflows and better planning
A robust solution that scales with the company's growth and evolving operational needs.
TOOLS & TECHNOLOGIES USED

Utility
To streamline outbound calling efforts and improve lead management efficiency, we implemented a tightly integrated solution between Salesforce and Five9. The primary objective was to accurately track call attempts, automatically disqualify leads after a predefined threshold, and ensure consistent data across both platforms. This helped prioritize campaigns more effectively, reduce time spent on non-viable leads, and enhance overall data integrity. The result is a more focused sales process, with a clear, synchronized view of lead activity and status.

Utility
To enhance customer engagement and streamline outreach, the organization aimed to empower Customer Service Representatives (CSRs) with tools to manually and automatically invite customers during key interactions such as quote and order processing. The goal was to maintain consistent brand communication, support bulk invitation capabilities, and ensure robust tracking for audit and reporting. Through a combination of automation, user-friendly interfaces, and standardized templates, the solution delivered measurable operational efficiency and improved customer experience.