Zing AcuGuide – AI-Powered Acumatica User Manual & Q&A Accelerator
ABOUT THE CLIENT
Zing AcuGuide is an AI-powered service that functions as an interactive user manual application for Acumatica. Built on a curated Acumatica knowledge base and powered by Retrieval-Augmented Generation (RAG), it enables users to ask simple questions and receive accurate, step-by-step guidance and solutions—without needing to search through manuals or documentation.
CHALLENGES
Lengthy Manuals & PDFs
Acumatica users often rely on lengthy user manuals and PDFs to find answers.
Limited Knowledge Access
Limited access to knowledge or senior consultants creates bottlenecks.
Trial-and-Error Learning
Users resort to trial-and-error learning, which is inefficient and error-prone.
Slower Adoption & Support Dependency
This results in slower adoption, inconsistent usage, and increased support dependency.
SOLUTION
Knowledge Base Foundation
AcuGuide is trained on verified Acumatica content such as user guides, functional documentation, and best practices.
RAG & Vector Search
User queries are transformed into vector embeddings; relevant knowledge is retrieved using semantic similarity search; responses are generated strictly from retrieved content.
Step-by-Step Guidance
The bot delivers structured instructions and solution-oriented answers, similar to a live Acumatica expert.
Key Capabilities
Natural language processing and Q&A over 40+ Acumatica manuals. Acts as an interactive user manual with step-by-step task and solution guidance, high accuracy using RAG and vector embeddings, and a simple, intuitive conversational interface.
BUSINESS IMPACT
Faster Learning
Faster user learning and adoption.
Reduced Support Dependency
Reduced dependency on documentation and support teams.
Consistent Guidance
Consistent, best-practice-aligned guidance.
Improved Productivity
Improved productivity for functional and technical users.
TOOLS & TECHNOLOGIES USED
Client
Testimonials
Explore Our Success Stories
Utility
CI/CD Automation for Acumatica ERP
The client, a growing U.S. based utility rental company, had implemented Acumatica ERP but faced a slow, error prone deployment process. Despite having a skilled team, releases were delayed due to manual steps like uploading customisations, validating DLLs and coordinating environments resulting in inconsistent outcomes and frequent last minute issues.
Utility
Smart Calendar Redefines Order Visibility and Drives Growth with Map Integration.
Our client, a leading U.S.based provider of site services, sought to enhance its operational efficiency for their fence product by integrating a web-based calendar with its Acumatica ERP system for streamlined order management.