Leading Portable toilet and temporary fence rental services

ABOUT THE CLIENT

This case study examines how a utility rental company shifted from a call-centric high touch model to a high-tech online portal, solving understaffed call center issues.The new system improved operations and customer experience, attracting 800-850 new users to the site and pleasing both management and sales teams.

PROBLEM

Call System Overload

The call system managed 70,000 active orders from 140 locations but couldn't handle the volume, resulting in 30% of calls going unanswered and business being lost.

SOLUTION

Quote Creation

Online quotes generation reduces calls, increasing daily requests from 70 to 80.

Billing

Users securely manage invoices and make instant payments, settle past bills, & attracting 15,000 visitors.

Easy Payment

Easy Pay automates & updates payments, adding $500K and 430 new users.

Case Management

Allows service adjustments, relocation, and new item requests.

Order Editing

Users can cancel orders anytime for flexibility.

BENEFITS

The shift to a high-tech model delivered significant business benefits:

Future Expansion

Sets the stage for future expansion.

Customer Satisfaction

Elevates customer satisfaction from high-touch to high-tech solutions.

Increased Efficiency

Decreases wait times and enhances order visibility, resulting in a 70-80% increase in overall satisfaction.

Customer Engagement

Enhances customer engagement via user-friendly dashboards for instant status updates.

TOOLS & TECHNOLOGIES USED

Client
Testimonials

ZingWorks LLP delivered exceptional results, generating additional revenue while maintaining excellent communication across time zones.

Executive, Mambo Media, Inc

ZingWorks successfully integrated solutions into one of the largest LMSs in the US, exceeding our goals with their innovative approach.

Karen Evans

Executive Director, Black Women Playwrights' Group

ZingWorks LLP automated our distribution process, increasing fill rate by 10% and truck utilization by 3% with their tailor-made solutions.

Sreerangarajan Srinivasan

Head of Logistics & Customer Service, Nivea India Pvt Ltd

ZingWorks LLP successfully deployed the app's features with seamless implementation and outstanding communication.

Nitesh Kumawat

CTO, Teevra Edutech Private Limited

ZingWorks LLP delivered on time and within budget, with a customer-centric approach that made all the difference.

Nitin Kulkarni

Director, Edgelytics Solutions Pvt Ltd

ZingWorks LLP delivered the project on time with excellent communication and seamless management.

Anonymous

VP, Radionome

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