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Dynamic Flex ServiceScheduler for Managing Site-Based Service Requests

INTRODUCTION

The Flex Service with dynamic UI empowered the client’s staff to efficiently manage services per site from a single interface. This led to:

  • Faster quote finalization
  • More accurate service scheduling
  • Improved user satisfaction and operational agility

PROBLEM

UI Limitation

Existing UI didn’t allow inline management of service schedules.

Order Rigidity

Order Type was rigid and managed outside the service scheduling interface.

Data Integrity

Changes should not affect already finalized or historical requests.

Real-Time Data

Site-specific service data had to be dynamically fetched and updated in real-time.

SOLUTION

Custom Entry Point

  • A dedicated action button was added to the Quote interface, allowing users to launch an interactive service management panel. This panel could open as a modal or a full-screen view, depending on the user context.

Service Overview Display

  • Upon initialization, the interface retrieved all service records associated with the current quote. These were grouped logically by service location and presented in an expandable, nested layout — enabling users to view and manage services by site.

Service Lifecycle Capabilities

  • Users could initiate new service requests via an inline form triggered by an “Add” action.
  • Editable fields within the UI enabled updates to key service details such as start/end dates, service frequency, and product selection.
  • Both draft and saved entries could be removed with user confirmation, ensuring controlled data management.

Support for Multiple Order Types

  • Each service entry included a selectable order type, defaulting to “One-Time.”
    • For One-Time services, validations ensured the duration remained within acceptable limits (e.g., not exceeding 31 days).
    • For Recurring services, configurable scheduling options (e.g., daily, weekly) were provided, enabling flexible service planning.

BUSINESS OUTCOME

Grouped View

UI groups services by site address for clarity.

Full CRUD

LWC enables create, read, update, and delete for services.

Accordion Table

Accordion and table layout for organized, expandable data.

Single Screen

No need to switch screens; all actions in one interface.

Order Flexibility

Order type can be changed per service entry.

TOOLS & TECHNOLOGIES USED

Client logo

Client
Testimonials

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ZingWorks LLP delivered exceptional results, generating additional revenue while maintaining excellent communication across time zones.

Executive, Mambo Media, Inc

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ZingWorks successfully integrated solutions into one of the largest LMSs in the US, exceeding our goals with their innovative approach.

Karen Evans

Executive Director, Black Women Playwrights' Group

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ZingWorks LLP automated our distribution process, increasing fill rate by 10% and truck utilization by 3% with their tailor-made solutions.

Sreerangarajan Srinivasan

Head of Logistics & Customer Service, Nivea India Pvt Ltd

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ZingWorks LLP successfully deployed the app's features with seamless implementation and outstanding communication.

Nitesh Kumawat

CTO, Teevra Edutech Private Limited

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ZingWorks LLP delivered on time and within budget, with a customer-centric approach that made all the difference.

Nitin Kulkarni

Director, Edgelytics Solutions Pvt Ltd

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ZingWorks LLP delivered the project on time with excellent communication and seamless management.

Anonymous

VP, Radionome

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