
ABOUT THE CLIENT
The client, a growing U.S. based utility rental company, had implemented Acumatica ERP but faced a slow, error prone deployment process. Despite having a skilled team, releases were delayed due to manual steps like uploading customisations, validating DLLs and coordinating environments resulting in inconsistent outcomes and frequent last minute issues.
CHALLENGES
Manual export and import of customisation packages required for each deployment.
No version control, rollback, or logging for customisation packages, making tracking and recovery difficult.
Frequent last minute issues before go live due to inconsistent or untested deployments.
Significant developer time spent on repetitive deployment tasks instead of value-added work.
SOLUTION
Code pushed to dev, QA, or stage branches triggers automatic deployment, streamlining the release process.
Builds, DLL validation, and publishing to Acumatica are fully automated via REST API integration.
All deployment activity is logged centrally with real-time Slack and email notifications for transparency and rapid response.
A lightweight deployment bot orchestrates the entire process, reducing manual intervention and errors.
BUSINESS IMPACT
Zero manual intervention in regular deployments.
QA always had the latest stable build.
Release cycles became faster and more reliable.
Easier rollback and full traceability via Git and centralised logs.
Freed up developers to focus on innovation, not infrastructure.
TOOLS & TECHNOLOGIES USED


Rental
This case study examines how a utility rental company shifted from a call-centric high touch model to a high-tech online portal, solving understaffed call center issues.The new system improved operations and customer experience, attracting 800-850 new users to the site and pleasing both management and sales teams.

Logistics & Supply Chain
In modern supply chain management, efficient distribution resource planning (DRP) is key to optimizing inventory and meeting customer demands. To enhance this process, we developed an AI-powered chatbot using the Agentic AI framework. The chatbot handles sales and inventory queries, leveraging multi-agent AI to automate data retrieval and provide real-time insights. It streamlined decision-making,reduced manual efforts, and improved operational efficiency in DRP.