
ABOUT THE CLIENT
WPMS is a digital solution for managing work permits in the industry. It helps companies adhere to the compliances required for safety and operational work. It enables initiating, maintaining, and tracking the approval workflow. It keeps track of all permits concerning their current status and generates required reports for management.
PROBLEM
Difficult to track active, closed, suspended, rejected or upcoming permits.
Manual workflows cause approval delays. Difficult to identify with whom the approval is pending.
Lack of a central audit trail increases non-compliance risk.
Manual systems cause productivity loss.

SOLUTION
Role-based access control (RBAC) for efficient user role management
Real-time status updates. Export reports in Excel format.
Instant push & email notifications ensuring timely awareness.
Bulk holiday uploads. Ability to schedule plant-specific holidays.
Advanced search functionality with dynamic filters for faster & precise results.
Add / Edit / Delete new plants and locations.
BENEFITS
The shift to a high-tech model delivered significant business benefits:
Approval processes have reduced delays by 40%w.
Centralized tracking and real-time dashboards reduce compliance risks by 25% and enable quicker, safer decision-makingw
With real-time insights, role-based access, and proactive alerts, companies maintain a safer operational environment.
TOOLS & TECHNOLOGIES USED

Utility
To enhance customer engagement and streamline outreach, the organization aimed to empower Customer Service Representatives (CSRs) with tools to manually and automatically invite customers during key interactions such as quote and order processing. The goal was to maintain consistent brand communication, support bulk invitation capabilities, and ensure robust tracking for audit and reporting. Through a combination of automation, user-friendly interfaces, and standardized templates, the solution delivered measurable operational efficiency and improved customer experience.

Marketing
A North America based leading Digital marketing agency. 20+ years of deep marketing expertise. Bring an experienced and pragmatic approach to modern marketing practices.