Utility Rental Company based in North America

ABOUT THE CLIENT

This is the largest Utility Rental Company based in North America. Renting porta potties,fences and sanitation utilities.Salesforce CPQ was to be implemented. In addition a customer portal was to be built which could enable users to request for quotes, place orders and manage orders.The Source of Truth was to be in Salesforce

PROBLEM

Call System Overload

The call system managed 70,000 active orders from 140 locations but couldn't handle the volume, resulting in 30% of calls going unanswered and business being lost.

SOLUTION

CPQ customisation

Define rules for grouping products together and configure optional and required selections within bundles. Set up price books for various customer segments.

WorkFlow automation

Implemented workflows - Send invites to onboard new customer Update case priority and case owner

LWC customisation

Created LWC components for enhanced user experience for the inhouse Sales team. Created user permissions, object level, record level and field level security based on user profile.

Third party integrations

Stripe - for payment , Dupeblocker - to identify duplicate accounts , BriteVerify - to validate email , SideTrade - for centralised invoicing

Customer Portal

OAuth 2.0 integration. Implementing APIs for web app so the customers can directly request for quote,manage orders from their mobile or desktop. Web interface built in Angular, Nest J

BENEFITS

The shift to a high-tech model delivered significant business benefits:

Certified resource

resource has been undergone formal training and evaluation to meet industry standards and qualifications, ensuring they bring specialized knowledge and skills to the task, offering reliable and high-quality results.

All-In-One

Expertise on different technologies under one roof.

Dedicated team

A committed group of professionals focused exclusively on a project or task, ensuring consistent attention, faster problem resolution, and a deep understanding of the project's goals.

Strong Management

Strong project management processes followed

Agile Methodology

Agile - 2 weeks sprint

TOOLS & TECHNOLOGIES USED

Client
Testimonials

ZingWorks LLP delivered exceptional results, generating additional revenue while maintaining excellent communication across time zones.

Executive, Mambo Media, Inc

ZingWorks successfully integrated solutions into one of the largest LMSs in the US, exceeding our goals with their innovative approach.

Karen Evans

Executive Director, Black Women Playwrights' Group

ZingWorks LLP automated our distribution process, increasing fill rate by 10% and truck utilization by 3% with their tailor-made solutions.

Sreerangarajan Srinivasan

Head of Logistics & Customer Service, Nivea India Pvt Ltd

ZingWorks LLP successfully deployed the app's features with seamless implementation and outstanding communication.

Nitesh Kumawat

CTO, Teevra Edutech Private Limited

ZingWorks LLP delivered on time and within budget, with a customer-centric approach that made all the difference.

Nitin Kulkarni

Director, Edgelytics Solutions Pvt Ltd

ZingWorks LLP delivered the project on time with excellent communication and seamless management.

Anonymous

VP, Radionome

Explore Our Success Stories

Logistics & Supply Chain

DRP - Distribution Resource Planning

World leader in cosmetic industries.In India they have 2 manufacturing plants Have huge network of CFA, Sub CFA, Distributors across India.Have more than 20,000 SKUs

Rental

Leading Portable toilet and temporary fence rental services

This case study examines how a utility rental company shifted from a call-centric high touch model to a high-tech online portal, solving understaffed call center issues.The new system improved operations and customer experience, attracting 800-850 new users to the site and pleasing both management and sales teams.