
ABOUT THE CLIENT
The client, a growing U.S. based utility rental company, had implemented Acumatica ERP but faced a slow, error prone deployment process. Despite having a skilled team, releases were delayed due to manual steps like uploading customisations, validating DLLs and coordinating environments resulting in inconsistent outcomes and frequent last minute issues.
CHALLENGES
Manual export and import of customisation packages required for each deployment.
No version control, rollback, or logging for customisation packages, making tracking and recovery difficult.
Frequent last minute issues before go live due to inconsistent or untested deployments.
Significant developer time spent on repetitive deployment tasks instead of value-added work.
SOLUTION
Code pushed to dev, QA, or stage branches triggers automatic deployment, streamlining the release process.
Builds, DLL validation, and publishing to Acumatica are fully automated via REST API integration.
All deployment activity is logged centrally with real-time Slack and email notifications for transparency and rapid response.
A lightweight deployment bot orchestrates the entire process, reducing manual intervention and errors.
BUSINESS IMPACT
Zero manual intervention in regular deployments.
QA always had the latest stable build.
Release cycles became faster and more reliable.
Easier rollback and full traceability via Git and centralised logs.
Freed up developers to focus on innovation, not infrastructure.
TOOLS & TECHNOLOGIES USED


Utility
To streamline outbound calling efforts and improve lead management efficiency, we implemented a tightly integrated solution between Salesforce and Five9. The primary objective was to accurately track call attempts, automatically disqualify leads after a predefined threshold, and ensure consistent data across both platforms. This helped prioritize campaigns more effectively, reduce time spent on non-viable leads, and enhance overall data integrity. The result is a more focused sales process, with a clear, synchronized view of lead activity and status.

Utiliy
To improve the efficiency of Sales Development Representatives (SDRs) and maintain high campaign hygiene, we implemented an automated lead disqualification process integrated with the Five9 dialer platform. The objective was to instantly remove unqualified leads based on predefined disposition logic, streamline exception handling for web leads, and provide end-to-end visibility through logging and audit trails. This solution ensures SDRs spend time only on quality leads, enhancing productivity while maintaining a clean, real-time lead pipeline.